1. Information We Collect
When you interact with Ugram Services through this website, we may collect the following personal information:
- Contact form submissions: Name, email address, organization name, phone number, and message content.
- Newsletter subscriptions: Email address for receiving periodic updates on procurement policy insights.
- Cookies & analytics: Browser cookies for session management, language preference, and anonymized usage statistics (via Google Analytics or Plausible).
2. How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide requested services.
- Send newsletter communications (only with your consent).
- Improve our website experience and content relevance.
- Comply with legal obligations under Indian data protection regulations.
3. Data Sharing & Third Parties
We do not sell or share your personal information with third parties except:
- Email service providers (Resend): To deliver contact form responses and newsletter emails.
- Analytics platforms: Anonymized usage data for website improvement.
- Legal requirements: When compelled by law or government authority in India.
4. Data Retention
Contact form submissions are retained for a maximum of 12 months unless you request deletion earlier. Newsletter subscriber data is retained until you unsubscribe or request removal.
5. Your Rights (Under India's DPDP Act, 2023)
- Right to Access: Request a copy of your personal data held by us.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
- Right to Withdraw Consent: Unsubscribe from newsletters at any time via the link in email footers.
6. Security Measures
We implement industry-standard security measures including TLS/SSL encryption for data transmission, encrypted storage of subscriber databases (via Supabase), and access controls on admin dashboards (via Clerk authentication).
7. Children's Privacy
This website is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email notification or a prominent notice on the website homepage.
9. Contact Us
For privacy-related inquiries, data requests, or complaints:
- Email: info@ugramservices.com